frequently asked questions
A: 100% refund if you cancel twenty-four (24) hours after receiving the booking confirmation.
Cancel after twenty-four (24) hours but more than fourteen (14) days before the departure date, receive a one hundred percent (100%) refund of the Charter Amount minus the Booking Fee.
Cancel the Service between fourteen (14) days and seventy-two (72) hours prior to the departure date, Customer will be charged a cancellation fee equal to fifty percent (50%) of the Charter amount minus the booking fee.
No refund for cancellations less than seventy-two (72) hours prior to the departure date.
A: Buslane reserves the right to charge for any extraordinary interior cleaning or repair work that may be required to return vehicles to their pre-trip interior condition. The following minimum fees shall apply:
Vomit Interior: $300.00
Excess Cleaning Fee: $100.00 for the first two (2) hours; $75.00 per extra hour (e.g., major drink spills, upholstery cleaning, food, confetti clean-up, etc.).
TV, VCR/DVD, Stereo, Speakers or Remote Control: Repair or replacement cost of item.
Rips in Vinyl/ Leather or Upholstery Damage: Repair or replacement cost of item.
Windows or Vehicle Body Damage: Repair or replacement cost of item.
If cleaning or repair work results in the vehicle being removed from service, Customer will be charged a minimum fee of $500.00 per day (in addition to the fees for cleaning and repair).
A: Can we drink alcohol on the bus?
Alcohol is prohibited, unless prior arrangements are made with Beeline Charters. A valid Washington State Banquet Permit must be purchased, signed and sent in to the office prior to your trip departure. Additional fees may apply.
Can we eat on the bus?
With the exception of sunflower seeds, food and non-alcoholic drinks are allowed on the motorcoach. Additional fees may apply if extra clean-up is necessary.
A: What happens if my trip runs over original scheduled time?
All Service trips are subject to a final accounting audit and reconciliation. The post-trip billing will reconcile the actual mileage and hours of service versus the original contracted amount(s). Buslane extends a fifteen (15) minute grace period from the contracted booking end time. All additional time beyond the 15-minute grace period will be pro-rated at $150.00 per hour in 15-minute intervals. Any additional payments for overages will be processed after the completion of the trip via Customer’s preferred payment method on the Platform.
What happens if my trip runs late due to traffic or weather?
Additional time due to circumstances beyond Operator’s control, including weather, traffic, or similar events, are Customer’s responsibility. Charges for such additional time, if applicable, will be billed on the post-trip billing.