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Terms & Conditions

This Customer Agreement (this “Agreement”) sets forth the terms and conditions for your use, as a Customer (as defined below), for bus transportation services, provided by Beeline Tours Ltd, a Washington Corporation (“Beeline”), at www.Beelinetours.com.

1. Performance, and Customer Conduct.

  1. Customer shall follow all instructions provided by Operator and its Drivers;
  2. Customer shall not interfere with Operator’s or its Drivers’ performance of the Services;
  3. Customer shall not harass or disparage Operator or its Drivers or cause any other nuisance, disturbance, or annoyance;
  4. Customer must leave all vehicles in a clean condition and shall not cause any property damage; and
  5. Customer shall not engage in any unlawful activities. Customer may be charged additional fees if Customer causes damage to a vehicle or property (including unreasonable litter or debris) that requires repair or cleaning. The amount of such fee shall be determined, at Beeline’s sole discretion, based on the type of damage and the severity. Examples of certain violations and the minimum fee to be charged therefore are set forth on Schedule B attached hereto, as amended from time to time.

2. Fees, Disputes, and Cancellations.

(a). The total monetary value of each Service trip (including extras, such as bottled water, meet and greet service, etc.) facilitated on the Platform is referred to herein as the “Charter Amount.” Buslane booking engine charges a five percent (5%) non-refundable booking fee (“Booking Fee”) on the Charter Amount.

The customer shall pay the applicable charges as follows:

  • One-hundred percent (100%) of the Booking fee will be collected 24 hours after the operator accepts the booking.
  • Fifty percent (50%) of the remaining balance minus gratuity will be collected 30 days prior to the departure date.
  • The remaining fifty percent (50%) of the Charter Amount is due fourteen (14) days prior to the Customer’s trip date.
  • Gratuity will be collected 72 hours after completion of the trip.

(b). Customer has three (3) days from the date of Operator’s completion of the Service (the “Dispute Period”) to file a dispute notice or refund request with Beeline, including but not limited to compensation under Schedule A.

(c). Customer may cancel the Services to be provided by an Operator as follows:

  • If Customer cancels the Services within twenty-four (24) hours after receiving booking confirmation, Customer will be entitled to a refund of one hundred percent (100%) of the Charter Amount including the booking fee.
  • If Customer cancels the Services after twenty-four (24) hours of receiving booking confirmation but more than thirty (30) days prior the departure date, Customer will receive a one hundred percent (100%) refund of the Charter Amount minus the Booking Fee.
  • If Customer cancels the Services between twenty nine (29) days and six (6) days prior to the departure date, Customer will be charged the Booking Fee and a cancellation fee (“Cancellation Fee”) equal to fifty percent (50%) of the Charter Amount.
  • If Customer cancels the Services less than five (5) days prior to the departure date, the Customer will be charged the Booking Fee and a Cancellation Fee equal to one hundred percent (100%) of the Charter Amount.

(d). All Service trips are subject to a final accounting audit and reconciliation. The post-trip billing will reconcile the actual mileage and hours of service versus the original contracted amount(s). Beeline extends a fifteen (15) minute grace period from the contracted booking end time. All additional time beyond the 15-minute grace period will be pro-rated at $250.00 per hour in 15-minute intervals. Any additional payments for overages will be processed after the completion of the trip via Customer’s preferred payment method on file.

(e). Additional fees may be applicable to Customer’s trip, such as airport and parking fees, bridge and road tolls, park entrance fees, etc. Customer is responsible for these fees, regardless as to whether such fees were anticipated in the estimated Charter Amount.

(f). Additional time due to circumstances beyond Operator’s control, including weather, traffic, or similar events, are Customer’s responsibility. Charges for such additional time, if applicable, will be billed on the post-trip billing.

SCHEDULE A

Performance Requirements

  1. On-Time Performance. If an Operator is late in arriving for a Service trip for Customer, Customer shall be entitled to the following refund from the Operator:
    • 5 to 15 minutes late = $100.00
    • $5.00 each additional minute up to the maximum value of the charter.
  2. Mechanical Failures & Delays. If an Operator is delayed in delivering passengers to destination per agreed to schedule due to mechanical issues for a Service trip for Customer, Customer shall be entitled to the following refund from the Operator:
    • 15 to 45 minutes late = $150.00
    • $5.00 each additional minute up to the maximum value of the charter
  3. In the event that Paragraph 1 and Paragraph 2 both apply to a Service trip, Operator shall pay the greater penalty under Paragraph 1 or Paragraph 2, as applicable.
  4. Definition of Prorated Charter Amount. As used herein, “Prorated Charter Amount” means the portion of the total Charter Amount applicable to the specific vehicle(s) involved in a delay for the specific day(s) in which the delay occurs. Please see the following example for illustration purposes only:Customer books two buses at $800.00 a piece to transfer a group from point A to point B. On the way to point B, one of the buses has a mechanical issue which delays the arrival of part of the group by 45 minutes. In this instance Customer would receive a $250.00 refund off the $800.00 price for the bus impacted by the mechanical failure.
    • Total price of charter: $800 per bus x 2 = $1,600.00
    • – $250.00 refund
    • New total: $1,350.00
  5. Deadline for Claims. Customer has three (3) days from the date of Operator’s completion of the Service (the “Dispute Period”) to file a refund request with Buslane pursuant to this Schedule A. Customer shall be deemed to have waived its rights to a refund pursuant to this Schedule A if a refund request is not filed with Buslane prior to the expiration of the Dispute Period.

SCHEDULE B

Damage Policy

Buslane reserves the right to charge for any extraordinary interior cleaning or repair work that may be required to return vehicles to their pre-trip interior condition. The following minimum fees shall apply:

  • Smoking: $200.00
  • Vomit Interior: $300.00
  • Excess Cleaning Fee: $100.00 for the first two (2) hours; $75.00 per extra hour (e.g., major drink spills, upholstery cleaning, food, confetti clean-up, etc.).
  • TV, VCR/DVD, Stereo, Speakers or Remote Control: Repair or replacement cost of item.
  • Rips in Vinyl/ Leather or Upholstery Damage: Repair or replacement cost of item.
  • Windows or Vehicle Body Damage: Repair or replacement cost of item.

If cleaning or repair work results in the vehicle being removed from service, Customer will be charged a minimum fee of $500.00 per day (in addition to the fees for cleaning and repair).

SCHEDULE C

Additional Rules and Regulations

Adverse Weather Conditions. Cancellation Fees will be waived in the event of adverse weather conditions if the charter is rescheduled within one (1) year of original booking with the selected Operator. In the event the trip is cancelled due to adverse weather conditions after Operator has left the terminal, Customer will be billed for either the minimum or actual hours incurred or miles traveled whichever is greater.

Prohibited Substances. Smoking, drugs, and illegal items are prohibited on all vehicles. Alcohol is prohibited unless prior arrangements are made with Operator and a $50.00 advance cleaning fee is paid.

Federal Regulations. The Department of Transportation, Bureau of Motor Carrier Safety, has adopted certain regulations for the protection and safety of both Customers and Drivers. Drivers are limited to:

Fifteen (15) consecutive hours on duty in any one (1) day;

Of the fifteen (15) hours, a maximum of ten (10) hours may be actual driving hours; and

Upon reaching a destination and the Driver’s total driving hours have been used, the Driver must have a minimum of eight (8) hours off duty before local service may be performed or to begin an extended period of driving.

Lost Items. Operator is not responsible for luggage or personal items left inside vehicles or underneath in the luggage bay.

Weapons. Weapons, whether concealed or unconcealed, are not allowed on vehicles at any time.

Luggage. Drivers are trained to handle and load luggage up to 50lbs. Anything over 50 lbs. is Customer’s responsibility. Please pack accordingly.

Idling. Buslane takes great pride in protecting our environment and aims to avoid unnecessary idling at all times. Many states and large cities have anti-idling laws that do not allow motorcoaches to idle more than three (3) minutes. The motorcoaches are only designed to idle with enough time to adequately heat up or cool down the cabin for travel. They will not idle while groups are at track meets, sporting events, etc.

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