What payment methods does Buslane accept for charter bus rentals?

Buslane accepts all major credit and debit cards (Visa, Mastercard, American Express, Discover) and ACH bank transfers.

When is payment due for a Buslane charter bus booking?

If you book 30 or more days before your trip, nothing is charged at booking. Your reservation is confirmed once you accept it with a valid payment method on file, and the full trip price, the 5% Booking Fee, and any gratuity are charged 30 days before your departure date. If you book fewer than 30 days before the trip, everything is charged at booking.

Is my payment information secure with Buslane?

Yes. All card payments are processed through PCI-DSS compliant payment processors. Buslane never stores full card numbers on our servers. ACH transfers use bank-grade encryption.

Payment Methods

Buslane offers several payment options to make booking a charter bus straightforward for individuals, businesses, and organizations of all sizes.

Accepted Payment Methods

We accept the following forms of payment:

Credit cards: Visa, Mastercard, American Express, and Discover
Debit cards: Any debit card with a Visa or Mastercard logo
ACH bank transfer: Available for any booking — no minimum

All online payments are processed through our secure, PCI-compliant payment system. Your card information is encrypted and never stored on our servers. The payment methods available for your trip are shown when you book, and you need a valid payment method on file until the trip is fully settled.

When Payment Is Due

Your reservation is confirmed when you accept it with a valid payment method on file. When you're charged depends on how far in advance you book:

Bookings made 30 or more days before the trip: Nothing is charged at booking. The Charter Amount, the Booking Fee (5% of the Charter Amount), and any gratuity are charged to your payment method on file 30 days before your departure date.
Bookings made fewer than 30 days before the trip: The Charter Amount, the Booking Fee, and any gratuity are charged at booking.

The Charter Amount is the total price of your trip, including extras. Gratuity is not part of the Charter Amount and goes to the operator in full. Because nothing is charged until 30 days out, you can cancel free before then. See our Cancellation Policy for the full refund rules.

You will receive an email reminder before a scheduled charge. If a charge is declined, we'll let you know, and you'll have 48 hours to add a valid payment method. After that, Buslane may cancel the reservation, charge any cancellation fee that applies, and pursue the amount owed.

Charges After Your Trip

Some costs can only be settled once the trip is over: overtime beyond the 15-minute grace period, airport and parking fees, tolls, park entrance fees, fuel surcharges, and any cleaning or damage fees. These are sent to you through Buslane with supporting documentation and are charged to your payment method on file only after you approve them. If you decline a charge, Buslane reviews the documentation and may still collect any amount owed under our Terms & Conditions.

Receipts and Documentation

After every payment, you receive an email receipt with a full breakdown of charges. You can also download receipts from your Buslane account at any time. If you need a custom receipt format or a W-9 for your records, contact our support team.

Questions About Billing

If you see an unexpected charge or have questions about your payment, reach out to hello@buslane.com with your booking confirmation number. We respond to all billing inquiries within one business day. To dispute a charge or the quality of a trip, contact us within 3 days after the trip ends.