Support Center

With Buslane, you can create a personalized trip and quickly obtain quotes from various local bus operators, ensuring the most economical choice for charter or shuttle bus bookings. This functionality allows you to compare transparent quotes and pick the best option that fits your budget. Each quote is tailored precisely to your trip needs, providing complete clarity on the upfront cost without any unexpected surprises or hidden fees.

Rest assured, every trip is backed by the Buslane Guarantee, ensuring your investment is protected, and you’re connected with a reliable, high-quality operator.

Cancel within the first 24 hours of booking, and you’ll receive a full 100% refund, including the booking fee. Please note that the booking fee becomes non-refundable after the initial 24-hour period.

Cancel 30 days before your departure date for a full refund, and if you need to cancel between 29 and 7 days before departure, you’ll still get a 50% refund.

Unfortunately, no refunds can be provided for trips canceled with less than a 7-day notice.

You can make minor changes up to 24 hours before your departure. For more significant changes, like altering departure dates, changing pick-up times, or extending your charter, it’s best to plan ahead and discuss these with our team, as they’re subject to the operator’s discretion.

Booking fees are collected upon confirmation, and 100% of the balance is due 30 days before your departure date. No need for a deposit – we keep it simple!

We’re flexible! We accept Visa, Mastercard, American Express, and ACH.

Driver details are typically shared by the end of the day before your departure, ensuring you have all the information you need.

Absolutely! All our drivers are thoroughly vetted by a third-party vendor for your peace of mind.

For the latest safety information, check the DOT Safer System. Look for a Satisfactory Rating when considering booking with us.

We offer a variety of sizes for your convenience. Choose from a 14-passenger van, 23-passenger shuttle, 34 to 56-passenger coaches – there’s a perfect fit for every group size.

Our drivers’ hours of service are regulated by the FMCSA to ensure a safe and enjoyable journey for everyone.

While you’re welcome to eat and drink on the bus, we advise against it due to potential cleaning fees. Alcohol consumption is allowed (check your state’s laws), but keep in mind there’s a 20% mandatory gratuity and a non-refundable $150.00 cleaning fee.

We hope it never happens, but if it does, Buslane may charge for extraordinary cleaning or repairs. Check out our fee breakdown for details.

We offer a 15-minute grace period beyond the contracted booking end time. Additional time is pro-rated at $250.00 per hour in 15-minute intervals, ensuring you only pay for what you need.

Additional fees, such as airport and parking fees, tolls, and park entrance fees, are the customer’s responsibility. Be aware of these fees, regardless of whether they were anticipated in the estimated Charter Amount.

Amenities vary based on the bus type and age. Let us know your preferences when booking, and we’ll do our best to accommodate. From standard options to upgraded features, we’ve got your comfort covered.

In the unlikely event of a breakdown, passenger safety is our top priority. If the bus can’t be fixed on-site promptly, we’ll contact the nearest available motorcoach company to complete the charter. Bad weather won’t stop us, but it might affect travel times – safety always comes first!

Coming soon!